Terms & Conditions
Last Update: 11 January 2025
1. Introduction
Welcome to Woxi! These Terms and Conditions ("Terms") govern your access to and use of our platform, including our website, mobile application, and related services (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.
Woxi, a subsidiary of Lamasco Group, connects clients with trusted service providers in various industries, offering a seamless and secure way to book and deliver services. Whether you are a client seeking services or a service provider offering your expertise, these Terms outline your rights, responsibilities, and obligations.
Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use the Platform. By continuing to use the Platform, you confirm your acceptance of these Terms and our Privacy Policy.
Key Definitions
To ensure clarity, the following terms are used throughout these Terms:
“Platform”: Refers to Woxi's website, mobile application, and any associated services.
“Client”: A user who books and pays for services through the Platform.
“Service Provider”: A user offering services to clients through the Platform.
“User”: Any individual or entity accessing or using the Platform, including both clients and service providers.
2. User Responsibilities
To maintain a safe, efficient, and trustworthy platform, all users are expected to adhere to the following responsibilities:
2.1 Eligibility
Users must be at least 18 years old or have reached the age of majority in their jurisdiction.
Users must have the legal capacity to enter into binding agreements.
2.2 Account Creation and Maintenance
Users must create an account to access and utilize the platform’s services.
All information provided during registration must be accurate, complete, and up-to-date.
Users are responsible for maintaining the confidentiality of their login credentials and must notify the platform immediately in case of unauthorized access or security breaches.
2.3 Accurate Information
Users must ensure that all personal, payment, and service-related information provided is accurate and truthful.
Misrepresentation of identity or details may result in suspension or termination of the account.
2.4 Compliance with Applicable Laws
Users agree to comply with all local, national, and international laws and regulations applicable to their use of the platform.
Users must not use the platform for illegal, unethical, or fraudulent activities.
2.5 Prohibited Activities
Users are strictly prohibited from engaging in the following activities:
Using the platform to post, share, or distribute harmful, abusive, or offensive content.
Attempting to hack, damage, or interfere with the platform's functionality.
Using the platform for unauthorized commercial purposes, such as unsolicited advertising.
Impersonating another individual, service provider, or entity.
Circumventing platform policies, such as attempting to bypass payment processes or avoid service fees.
2.6 Booking and Communication
Users must use the platform's booking and communication systems for all service-related interactions.
Direct arrangements with service providers outside the platform are discouraged and may void platform protections.
2.7 Reviews and Feedback
Users are encouraged to provide honest and constructive feedback for services received.
False, defamatory, or malicious reviews are prohibited and may result in account suspension.
2.8 Responsibility for Use
Users are solely responsible for their interactions with other users and service providers on the platform.
Users must exercise caution and discretion when engaging with service providers or clients.
2.9 Cooperation with Investigations
Users agree to cooperate with the platform in investigating suspected violations of these Terms and Conditions or applicable laws.
3. Service Providers’ Obligations
As a service provider on the Woxi platform, you agree to the following obligations to ensure a reliable and high-quality experience for all users:
3.1 Registration and Verification
Accurate Information: Provide truthful and accurate details during the registration process, including qualifications, certifications, and identification documents.
Verification Process: Complete the required verification steps to become an authorized service provider.
Updates: Regularly update your profile to reflect any changes in your qualifications, services, or availability.
3.2 Compliance with Quality Standards
Service Excellence: Deliver services in a professional, timely, and competent manner that meets or exceeds client expectations.
Adherence to Guidelines: Follow all platform-specific guidelines and any applicable industry standards or regulations.
Customer Feedback: Accept and address feedback constructively to improve the quality of your services.
3.3 Payment and Fees
Transparent Pricing: Clearly state your service fees and any additional costs to avoid disputes with clients.
Platform Commissions: Acknowledge that Woxi deducts a commission or fee for connecting you with clients.
Timely Payouts: Ensure compliance with Woxi’s payment terms and procedures to receive timely payouts for completed services.
3.4 Professional Conduct
Respect and Courtesy: Treat all clients with respect and maintain a high standard of professionalism during interactions.
Confidentiality: Safeguard any sensitive information shared by clients during service delivery.
No Misrepresentation: Do not provide false information about your skills, qualifications, or service capabilities.
3.5 Responsibility for Tools and Equipment
Service Readiness: Ensure you have the necessary tools, equipment, and materials required to deliver the agreed-upon services.
Maintenance: Maintain your tools and equipment in good working condition to ensure service quality.
3.6 Safety and Compliance
Health and Safety: Adhere to all safety regulations and practices to protect yourself, clients, and their property.
Legal Compliance: Operate in accordance with South African laws, regulations, and industry standards.
Insurance: Maintain any required insurance policies, such as liability coverage, for your services.
3.7 Cancellations and Availability
Timely Notifications: Notify clients and Woxi promptly if you cannot fulfill a booking due to unforeseen circumstances.
Cancellation Policy: Adhere to the platform’s cancellation policy, including any penalties for late cancellations.
Updated Availability: Keep your availability updated on the platform to avoid scheduling conflicts.
3.8 Use of the Woxi Platform
Fair Use: Use the platform solely for its intended purpose and refrain from any fraudulent or abusive activities.
Communication: Use the platform's communication tools to interact with clients and avoid directing clients off-platform for services.
Compliance with Terms: Abide by all terms and conditions of the Woxi platform.
3.9 Resolution of Disputes
Cooperation: Work with the Woxi support team to resolve any disputes or complaints filed by clients.
Good Faith Efforts: Make reasonable efforts to resolve disputes amicably and promptly.
4. Clients’ Obligations
As a client using Woxi’s platform, you agree to adhere to the following responsibilities and obligations to ensure a seamless experience for all parties involved:
4.1 Accurate and Honest Information
Provide accurate and up-to-date information during account registration and when booking services.
Ensure that all details regarding service requirements (e.g., location, schedule, and specific needs) are clear and truthful.
Misrepresentation of information may result in service disruptions or termination of your account.
4.2 Booking and Modifying Services
Use the platform responsibly to book services with registered service providers.
Review all booking details carefully before confirming.
Notify the service provider of any changes or cancellations as early as possible, adhering to the cancellation policies outlined on the platform.
4.3 Payment Obligations
Ensure timely payment for services booked through the platform using approved payment methods.
Acknowledge that payments may include platform fees, which are clearly displayed before booking confirmation.
Disputes over payments must be reported to Woxi within 48 hours of service completion.
4.4 Respect and Fair Treatment
Treat service providers with respect, ensuring a safe and professional environment during service delivery.
Refrain from any discriminatory, abusive, or unlawful behavior toward service providers or other platform users.
4.5 Feedback and Reviews
Provide honest and constructive feedback about your experience with service providers.
Avoid defamatory or false statements that could harm the reputation of service providers or the platform.
Feedback must adhere to Woxi’s community guidelines and terms of use.
4.6 Adherence to Laws and Regulations
Ensure that services booked through the platform are lawful and comply with all relevant local, provincial, and national regulations.
Do not request or encourage service providers to engage in any illegal activities.
4.7 Responsibility for Personal Belongings
Take reasonable precautions to safeguard your personal belongings during service delivery.
Woxi and its service providers are not liable for loss or damage to personal property unless explicitly stated otherwise.
4.8 Reporting Issues
Promptly report any issues or disputes with service providers to Woxi’s support team for resolution.
Use the dispute resolution process outlined in the Terms and Conditions before taking external legal action.
5. Payments and Refunds
5.1 Payment Terms
Payment Methods:
All payments must be made through the platform’s secure payment gateway. Accepted payment methods include credit/debit cards, electronic transfers, and other digital payment solutions.
Service Fees:
Clients agree to pay the total cost of services as displayed during the booking process.
Service providers may be subject to a platform fee or commission, deducted automatically before payouts.
Payment Confirmation:
Payment is required at the time of booking unless otherwise specified.
Clients will receive a confirmation email or notification once the payment is successfully processed.
Late or Failed Payments:
Any delays or issues with payment processing may result in the cancellation of the booking.
The platform reserves the right to recover any outstanding payments through legal or collection measures.
5.2 Refund Policy
Eligibility for Refunds:
Refunds may be issued under the following conditions:
The service provider failed to deliver the agreed-upon service.
The client cancels the booking within the allowed cancellation window.
A verified dispute where the platform determines the client is entitled to a refund.
Non-Refundable Situations:
Refunds will not be provided in the following cases:
Services already rendered to the client’s satisfaction.
Cancellation after the allowed cancellation window.
Disputes resolved in favor of the service provider.
Refund Process:
Eligible refunds will be processed within 7–14 business days.
Refunds will be credited to the original payment method.
Partial Refunds:
In cases where a service is partially delivered or where a compromise is reached, partial refunds may be issued.
5.3 Disputes and Resolution
Reporting Issues:
Clients and service providers are encouraged to report issues within 48 hours of the service date.
Evidence such as photos, messages, or receipts may be required to support a dispute claim.
Resolution Process:
The platform will mediate disputes between clients and service providers.
Both parties must cooperate with the resolution process, and the platform’s decision will be final and binding.
5.4 Platform Responsibility
The platform acts solely as an intermediary to facilitate payments and is not liable for disputes regarding the quality of services rendered.
The platform will ensure that funds are securely held until the service is marked as complete.
6. Limitation of Liability
Platform Role and Responsibility
Woxi acts solely as a facilitator, connecting clients with service providers through its platform. Woxi does not employ or control the service providers and does not guarantee the quality, suitability, or outcomes of the services rendered.
No Guarantees
While Woxi endeavors to verify service providers and maintain platform integrity, the platform does not guarantee:
The availability, reliability, or competence of any service provider.
The successful completion of any service requested.
The accuracy or completeness of information provided by users or service providers.
Exclusion of Liability
To the fullest extent permitted by law, Woxi is not liable for:
Any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the platform.
Losses arising from delays, interruptions, or errors in the platform’s operations.
Issues stemming from disputes, misconduct, or negligence by service providers or clients.
Third-Party Links and Services
The platform may contain links to third-party websites or services. Woxi does not endorse or assume responsibility for these external resources and shall not be liable for any damages or losses incurred through their use.
User Responsibility
Users acknowledge that they engage with service providers at their own risk. Woxi advises users to conduct their own due diligence before accepting any service.
Clients and service providers are solely responsible for resolving disputes, and Woxi’s role in dispute resolution, if applicable, is limited to facilitating communication.
Platform Modifications and Interruptions
Woxi reserves the right to modify, suspend, or discontinue the platform or any part thereof without prior notice. The platform shall not be held liable for any consequences arising from such actions.
Jurisdictional Limitations
In jurisdictions where the exclusion or limitation of liability is not fully permitted, Woxi’s liability shall be limited to the minimum extent required by law.
Indemnification
Users agree to indemnify and hold harmless Woxi, its affiliates, directors, employees, and agents from any claims, damages, or losses arising out of their use of the platform, violation of these Terms and Conditions, or infringement of any third-party rights.
7. Privacy and Data Protection
7.1 Data Collection
We collect the following types of data when you use our platform:
Personal Information: Such as name, contact details, address, and payment information.
Usage Data: Information about how you interact with our platform, including your IP address, device information, and browsing behavior.
Service Data: Details about the services you request or provide, including communication between clients and service providers.
7.2 Purpose of Data Collection
Your data is collected and used for the following purposes:
To provide and improve our services.
To facilitate bookings, payments, and communication between clients and service providers.
To ensure compliance with legal and regulatory requirements.
To personalize your experience and provide tailored recommendations.
To send notifications, updates, and promotional content (with your consent).
7.3 Data Sharing
We respect your privacy and will only share your data under these circumstances:
Service Fulfillment: With service providers or clients as necessary to complete bookings or transactions.
Third-Party Services: With trusted third-party partners who assist with payment processing, analytics, or customer support.
Legal Obligations: When required to comply with legal or regulatory requirements, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
7.4 Data Security
We implement robust security measures to protect your data, including:
Encryption of sensitive information during transmission.
Secure storage of data on protected servers.
Regular audits and updates to our security protocols.
Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7.5 User Rights
As a user, you have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request the deletion of your data, subject to legal or operational requirements.
Objection: Opt-out of specific uses of your data, such as marketing communications.
Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at support@woxi.co.za.
7.6 Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:
Remember your preferences.
Analyze platform usage to improve our services.
Deliver relevant advertisements.
You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the platform.
7.7 Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing personal data.
7.8 Updates to This Policy
We may update this Privacy and Data Protection policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes via email or a prominent notice on our platform.
8. Termination of Use
8.1 User-Initiated Termination
Users may terminate their account on the Woxi platform at any time by:
Accessing their account settings and selecting the "Close Account" option.
Contacting customer support at support@woxi.co.za for assistance.
Upon termination, the user will lose access to their account, including any pending bookings, transaction history, or saved preferences. It is the user's responsibility to ensure all obligations, such as payments or pending services, are fulfilled prior to closing their account.
8.2 Platform-Initiated Termination
Woxi reserves the right to suspend or terminate user accounts under the following circumstances:
Violation of Terms: Breach of any provision in these Terms and Conditions.
Fraudulent Activity: Engaging in or facilitating fraudulent or illegal activities.
Misuse of Platform: Abuse of the platform, including posting false reviews, harassment, or disruptive behavior.
Inactivity: Prolonged inactivity on the account for a period exceeding 12 months, provided prior notification has been given.
Non-Payment: Failure to settle outstanding payments or fees owed to the platform or service providers.
Woxi will notify the user of the termination, including the reasons and any actions required to appeal or rectify the situation, where applicable.
8.3 Effects of Termination
Account Access: Once terminated, the user will no longer have access to their account or any associated data.
Outstanding Obligations: Termination does not absolve users of any obligations, including unpaid fees or unfulfilled bookings, which must be resolved.
Refund Policy: Users may not be eligible for refunds for subscription fees or unused credits, unless explicitly stated in the Refund Policy.
Service Disruptions: Any active or ongoing services linked to a terminated account will be canceled, and affected parties will be notified.
8.4 Reinstatement of Accounts
Users whose accounts have been suspended or terminated may appeal for reinstatement by submitting a formal request to Woxi’s support team. Approval for reinstatement is at the sole discretion of Woxi, based on the nature of the termination and the resolution of outstanding issues.
8.5 Termination of Platform Services
In the event Woxi ceases to operate or provides notice of service termination, all active users will be given a minimum of 30 days' notice to manage their account data, settle outstanding transactions, and transition to alternative solutions.
9. Dispute Resolution
At Woxi, we are committed to providing a fair and transparent process for resolving disputes between users and the platform, or between clients and service providers. The following outlines the steps for addressing and resolving disputes:
9.1. Informal Resolution
Initial Contact: Users are encouraged to resolve disputes informally by contacting our support team via email at support@woxi.co.za or through the in-app messaging system.
Response Time: Our team will acknowledge receipt of the complaint within 48 hours and aim to resolve the issue within 7 working days.
9.2. Mediation
Role of Woxi: If informal resolution is unsuccessful, Woxi may act as a mediator between the client and the service provider to facilitate a mutually acceptable solution.
Neutral Mediation: Woxi remains impartial during mediation and provides recommendations based on platform policies, reviews, and evidence provided by both parties.
9.3. Escalation to Arbitration
Arbitration Option: If mediation does not resolve the dispute, users agree to submit the issue to binding arbitration. The arbitration process will be conducted in accordance with the Arbitration Act of South Africa.
Selection of Arbitrator: Both parties will agree on a neutral arbitrator. If no agreement is reached, Woxi will appoint an arbitrator from a recognized arbitration body.
Costs: The cost of arbitration will be shared equally between the disputing parties unless otherwise decided by the arbitrator.
9.4. Governing Law and Jurisdiction
Applicable Law: These terms and the dispute resolution process shall be governed by the laws of the Republic of South Africa.
Jurisdiction: All legal proceedings related to disputes shall be conducted in the courts of Johannesburg, South Africa, unless both parties agree otherwise.
9.5. Exceptions
Criminal Activity: Any disputes involving fraud, theft, or other criminal activity will be referred to the appropriate law enforcement authorities.
Platform Violations: Woxi reserves the right to take independent action, including account suspension or termination, if a user is found in breach of the platform’s Terms and Conditions.
9.6. Finality
Binding Decision: The decision reached through arbitration is final and legally binding on both parties.
Waiver of Court Proceedings: By agreeing to these Terms, users waive their right to pursue disputes in court, except in cases explicitly allowed under South African law.
10. Amendments to Terms
Right to Amend
Woxi reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our platform.
Notification of Changes
While we may notify users of significant updates via email or a notice on the platform, it is the user’s responsibility to review these Terms periodically to stay informed of any modifications.
User Acceptance
Continued use of the platform after amendments have been made constitutes acceptance of the updated Terms and Conditions. If you do not agree to any changes, you must stop using the platform immediately and close your account if necessary.
Effective Date of Amendments
All amendments will include an “effective date” to ensure transparency and allow users to identify the most current version of the Terms.
Queries About Amendments
If you have any questions or concerns about changes to these Terms and Conditions, you may contact us at:
Email: support@woxi.co.za
Phone: +27 87 700 1846
Last Update: 11 January 2025
1. Introduction
Welcome to Woxi! These Terms and Conditions ("Terms") govern your access to and use of our platform, including our website, mobile application, and related services (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.
Woxi, a subsidiary of Lamasco Group, connects clients with trusted service providers in various industries, offering a seamless and secure way to book and deliver services. Whether you are a client seeking services or a service provider offering your expertise, these Terms outline your rights, responsibilities, and obligations.
Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use the Platform. By continuing to use the Platform, you confirm your acceptance of these Terms and our Privacy Policy.
Key Definitions
To ensure clarity, the following terms are used throughout these Terms:
“Platform”: Refers to Woxi's website, mobile application, and any associated services.
“Client”: A user who books and pays for services through the Platform.
“Service Provider”: A user offering services to clients through the Platform.
“User”: Any individual or entity accessing or using the Platform, including both clients and service providers.
2. User Responsibilities
To maintain a safe, efficient, and trustworthy platform, all users are expected to adhere to the following responsibilities:
2.1 Eligibility
Users must be at least 18 years old or have reached the age of majority in their jurisdiction.
Users must have the legal capacity to enter into binding agreements.
2.2 Account Creation and Maintenance
Users must create an account to access and utilize the platform’s services.
All information provided during registration must be accurate, complete, and up-to-date.
Users are responsible for maintaining the confidentiality of their login credentials and must notify the platform immediately in case of unauthorized access or security breaches.
2.3 Accurate Information
Users must ensure that all personal, payment, and service-related information provided is accurate and truthful.
Misrepresentation of identity or details may result in suspension or termination of the account.
2.4 Compliance with Applicable Laws
Users agree to comply with all local, national, and international laws and regulations applicable to their use of the platform.
Users must not use the platform for illegal, unethical, or fraudulent activities.
2.5 Prohibited Activities
Users are strictly prohibited from engaging in the following activities:
Using the platform to post, share, or distribute harmful, abusive, or offensive content.
Attempting to hack, damage, or interfere with the platform's functionality.
Using the platform for unauthorized commercial purposes, such as unsolicited advertising.
Impersonating another individual, service provider, or entity.
Circumventing platform policies, such as attempting to bypass payment processes or avoid service fees.
2.6 Booking and Communication
Users must use the platform's booking and communication systems for all service-related interactions.
Direct arrangements with service providers outside the platform are discouraged and may void platform protections.
2.7 Reviews and Feedback
Users are encouraged to provide honest and constructive feedback for services received.
False, defamatory, or malicious reviews are prohibited and may result in account suspension.
2.8 Responsibility for Use
Users are solely responsible for their interactions with other users and service providers on the platform.
Users must exercise caution and discretion when engaging with service providers or clients.
2.9 Cooperation with Investigations
Users agree to cooperate with the platform in investigating suspected violations of these Terms and Conditions or applicable laws.
3. Service Providers’ Obligations
As a service provider on the Woxi platform, you agree to the following obligations to ensure a reliable and high-quality experience for all users:
3.1 Registration and Verification
Accurate Information: Provide truthful and accurate details during the registration process, including qualifications, certifications, and identification documents.
Verification Process: Complete the required verification steps to become an authorized service provider.
Updates: Regularly update your profile to reflect any changes in your qualifications, services, or availability.
3.2 Compliance with Quality Standards
Service Excellence: Deliver services in a professional, timely, and competent manner that meets or exceeds client expectations.
Adherence to Guidelines: Follow all platform-specific guidelines and any applicable industry standards or regulations.
Customer Feedback: Accept and address feedback constructively to improve the quality of your services.
3.3 Payment and Fees
Transparent Pricing: Clearly state your service fees and any additional costs to avoid disputes with clients.
Platform Commissions: Acknowledge that Woxi deducts a commission or fee for connecting you with clients.
Timely Payouts: Ensure compliance with Woxi’s payment terms and procedures to receive timely payouts for completed services.
3.4 Professional Conduct
Respect and Courtesy: Treat all clients with respect and maintain a high standard of professionalism during interactions.
Confidentiality: Safeguard any sensitive information shared by clients during service delivery.
No Misrepresentation: Do not provide false information about your skills, qualifications, or service capabilities.
3.5 Responsibility for Tools and Equipment
Service Readiness: Ensure you have the necessary tools, equipment, and materials required to deliver the agreed-upon services.
Maintenance: Maintain your tools and equipment in good working condition to ensure service quality.
3.6 Safety and Compliance
Health and Safety: Adhere to all safety regulations and practices to protect yourself, clients, and their property.
Legal Compliance: Operate in accordance with South African laws, regulations, and industry standards.
Insurance: Maintain any required insurance policies, such as liability coverage, for your services.
3.7 Cancellations and Availability
Timely Notifications: Notify clients and Woxi promptly if you cannot fulfill a booking due to unforeseen circumstances.
Cancellation Policy: Adhere to the platform’s cancellation policy, including any penalties for late cancellations.
Updated Availability: Keep your availability updated on the platform to avoid scheduling conflicts.
3.8 Use of the Woxi Platform
Fair Use: Use the platform solely for its intended purpose and refrain from any fraudulent or abusive activities.
Communication: Use the platform's communication tools to interact with clients and avoid directing clients off-platform for services.
Compliance with Terms: Abide by all terms and conditions of the Woxi platform.
3.9 Resolution of Disputes
Cooperation: Work with the Woxi support team to resolve any disputes or complaints filed by clients.
Good Faith Efforts: Make reasonable efforts to resolve disputes amicably and promptly.
4. Clients’ Obligations
As a client using Woxi’s platform, you agree to adhere to the following responsibilities and obligations to ensure a seamless experience for all parties involved:
4.1 Accurate and Honest Information
Provide accurate and up-to-date information during account registration and when booking services.
Ensure that all details regarding service requirements (e.g., location, schedule, and specific needs) are clear and truthful.
Misrepresentation of information may result in service disruptions or termination of your account.
4.2 Booking and Modifying Services
Use the platform responsibly to book services with registered service providers.
Review all booking details carefully before confirming.
Notify the service provider of any changes or cancellations as early as possible, adhering to the cancellation policies outlined on the platform.
4.3 Payment Obligations
Ensure timely payment for services booked through the platform using approved payment methods.
Acknowledge that payments may include platform fees, which are clearly displayed before booking confirmation.
Disputes over payments must be reported to Woxi within 48 hours of service completion.
4.4 Respect and Fair Treatment
Treat service providers with respect, ensuring a safe and professional environment during service delivery.
Refrain from any discriminatory, abusive, or unlawful behavior toward service providers or other platform users.
4.5 Feedback and Reviews
Provide honest and constructive feedback about your experience with service providers.
Avoid defamatory or false statements that could harm the reputation of service providers or the platform.
Feedback must adhere to Woxi’s community guidelines and terms of use.
4.6 Adherence to Laws and Regulations
Ensure that services booked through the platform are lawful and comply with all relevant local, provincial, and national regulations.
Do not request or encourage service providers to engage in any illegal activities.
4.7 Responsibility for Personal Belongings
Take reasonable precautions to safeguard your personal belongings during service delivery.
Woxi and its service providers are not liable for loss or damage to personal property unless explicitly stated otherwise.
4.8 Reporting Issues
Promptly report any issues or disputes with service providers to Woxi’s support team for resolution.
Use the dispute resolution process outlined in the Terms and Conditions before taking external legal action.
5. Payments and Refunds
5.1 Payment Terms
Payment Methods:
All payments must be made through the platform’s secure payment gateway. Accepted payment methods include credit/debit cards, electronic transfers, and other digital payment solutions.
Service Fees:
Clients agree to pay the total cost of services as displayed during the booking process.
Service providers may be subject to a platform fee or commission, deducted automatically before payouts.
Payment Confirmation:
Payment is required at the time of booking unless otherwise specified.
Clients will receive a confirmation email or notification once the payment is successfully processed.
Late or Failed Payments:
Any delays or issues with payment processing may result in the cancellation of the booking.
The platform reserves the right to recover any outstanding payments through legal or collection measures.
5.2 Refund Policy
Eligibility for Refunds:
Refunds may be issued under the following conditions:
The service provider failed to deliver the agreed-upon service.
The client cancels the booking within the allowed cancellation window.
A verified dispute where the platform determines the client is entitled to a refund.
Non-Refundable Situations:
Refunds will not be provided in the following cases:
Services already rendered to the client’s satisfaction.
Cancellation after the allowed cancellation window.
Disputes resolved in favor of the service provider.
Refund Process:
Eligible refunds will be processed within 7–14 business days.
Refunds will be credited to the original payment method.
Partial Refunds:
In cases where a service is partially delivered or where a compromise is reached, partial refunds may be issued.
5.3 Disputes and Resolution
Reporting Issues:
Clients and service providers are encouraged to report issues within 48 hours of the service date.
Evidence such as photos, messages, or receipts may be required to support a dispute claim.
Resolution Process:
The platform will mediate disputes between clients and service providers.
Both parties must cooperate with the resolution process, and the platform’s decision will be final and binding.
5.4 Platform Responsibility
The platform acts solely as an intermediary to facilitate payments and is not liable for disputes regarding the quality of services rendered.
The platform will ensure that funds are securely held until the service is marked as complete.
6. Limitation of Liability
Platform Role and Responsibility
Woxi acts solely as a facilitator, connecting clients with service providers through its platform. Woxi does not employ or control the service providers and does not guarantee the quality, suitability, or outcomes of the services rendered.
No Guarantees
While Woxi endeavors to verify service providers and maintain platform integrity, the platform does not guarantee:
The availability, reliability, or competence of any service provider.
The successful completion of any service requested.
The accuracy or completeness of information provided by users or service providers.
Exclusion of Liability
To the fullest extent permitted by law, Woxi is not liable for:
Any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the platform.
Losses arising from delays, interruptions, or errors in the platform’s operations.
Issues stemming from disputes, misconduct, or negligence by service providers or clients.
Third-Party Links and Services
The platform may contain links to third-party websites or services. Woxi does not endorse or assume responsibility for these external resources and shall not be liable for any damages or losses incurred through their use.
User Responsibility
Users acknowledge that they engage with service providers at their own risk. Woxi advises users to conduct their own due diligence before accepting any service.
Clients and service providers are solely responsible for resolving disputes, and Woxi’s role in dispute resolution, if applicable, is limited to facilitating communication.
Platform Modifications and Interruptions
Woxi reserves the right to modify, suspend, or discontinue the platform or any part thereof without prior notice. The platform shall not be held liable for any consequences arising from such actions.
Jurisdictional Limitations
In jurisdictions where the exclusion or limitation of liability is not fully permitted, Woxi’s liability shall be limited to the minimum extent required by law.
Indemnification
Users agree to indemnify and hold harmless Woxi, its affiliates, directors, employees, and agents from any claims, damages, or losses arising out of their use of the platform, violation of these Terms and Conditions, or infringement of any third-party rights.
7. Privacy and Data Protection
7.1 Data Collection
We collect the following types of data when you use our platform:
Personal Information: Such as name, contact details, address, and payment information.
Usage Data: Information about how you interact with our platform, including your IP address, device information, and browsing behavior.
Service Data: Details about the services you request or provide, including communication between clients and service providers.
7.2 Purpose of Data Collection
Your data is collected and used for the following purposes:
To provide and improve our services.
To facilitate bookings, payments, and communication between clients and service providers.
To ensure compliance with legal and regulatory requirements.
To personalize your experience and provide tailored recommendations.
To send notifications, updates, and promotional content (with your consent).
7.3 Data Sharing
We respect your privacy and will only share your data under these circumstances:
Service Fulfillment: With service providers or clients as necessary to complete bookings or transactions.
Third-Party Services: With trusted third-party partners who assist with payment processing, analytics, or customer support.
Legal Obligations: When required to comply with legal or regulatory requirements, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
7.4 Data Security
We implement robust security measures to protect your data, including:
Encryption of sensitive information during transmission.
Secure storage of data on protected servers.
Regular audits and updates to our security protocols.
Despite our efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7.5 User Rights
As a user, you have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request the deletion of your data, subject to legal or operational requirements.
Objection: Opt-out of specific uses of your data, such as marketing communications.
Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at support@woxi.co.za.
7.6 Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:
Remember your preferences.
Analyze platform usage to improve our services.
Deliver relevant advertisements.
You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the platform.
7.7 Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing personal data.
7.8 Updates to This Policy
We may update this Privacy and Data Protection policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes via email or a prominent notice on our platform.
8. Termination of Use
8.1 User-Initiated Termination
Users may terminate their account on the Woxi platform at any time by:
Accessing their account settings and selecting the "Close Account" option.
Contacting customer support at support@woxi.co.za for assistance.
Upon termination, the user will lose access to their account, including any pending bookings, transaction history, or saved preferences. It is the user's responsibility to ensure all obligations, such as payments or pending services, are fulfilled prior to closing their account.
8.2 Platform-Initiated Termination
Woxi reserves the right to suspend or terminate user accounts under the following circumstances:
Violation of Terms: Breach of any provision in these Terms and Conditions.
Fraudulent Activity: Engaging in or facilitating fraudulent or illegal activities.
Misuse of Platform: Abuse of the platform, including posting false reviews, harassment, or disruptive behavior.
Inactivity: Prolonged inactivity on the account for a period exceeding 12 months, provided prior notification has been given.
Non-Payment: Failure to settle outstanding payments or fees owed to the platform or service providers.
Woxi will notify the user of the termination, including the reasons and any actions required to appeal or rectify the situation, where applicable.
8.3 Effects of Termination
Account Access: Once terminated, the user will no longer have access to their account or any associated data.
Outstanding Obligations: Termination does not absolve users of any obligations, including unpaid fees or unfulfilled bookings, which must be resolved.
Refund Policy: Users may not be eligible for refunds for subscription fees or unused credits, unless explicitly stated in the Refund Policy.
Service Disruptions: Any active or ongoing services linked to a terminated account will be canceled, and affected parties will be notified.
8.4 Reinstatement of Accounts
Users whose accounts have been suspended or terminated may appeal for reinstatement by submitting a formal request to Woxi’s support team. Approval for reinstatement is at the sole discretion of Woxi, based on the nature of the termination and the resolution of outstanding issues.
8.5 Termination of Platform Services
In the event Woxi ceases to operate or provides notice of service termination, all active users will be given a minimum of 30 days' notice to manage their account data, settle outstanding transactions, and transition to alternative solutions.
9. Dispute Resolution
At Woxi, we are committed to providing a fair and transparent process for resolving disputes between users and the platform, or between clients and service providers. The following outlines the steps for addressing and resolving disputes:
9.1. Informal Resolution
Initial Contact: Users are encouraged to resolve disputes informally by contacting our support team via email at support@woxi.co.za or through the in-app messaging system.
Response Time: Our team will acknowledge receipt of the complaint within 48 hours and aim to resolve the issue within 7 working days.
9.2. Mediation
Role of Woxi: If informal resolution is unsuccessful, Woxi may act as a mediator between the client and the service provider to facilitate a mutually acceptable solution.
Neutral Mediation: Woxi remains impartial during mediation and provides recommendations based on platform policies, reviews, and evidence provided by both parties.
9.3. Escalation to Arbitration
Arbitration Option: If mediation does not resolve the dispute, users agree to submit the issue to binding arbitration. The arbitration process will be conducted in accordance with the Arbitration Act of South Africa.
Selection of Arbitrator: Both parties will agree on a neutral arbitrator. If no agreement is reached, Woxi will appoint an arbitrator from a recognized arbitration body.
Costs: The cost of arbitration will be shared equally between the disputing parties unless otherwise decided by the arbitrator.
9.4. Governing Law and Jurisdiction
Applicable Law: These terms and the dispute resolution process shall be governed by the laws of the Republic of South Africa.
Jurisdiction: All legal proceedings related to disputes shall be conducted in the courts of Johannesburg, South Africa, unless both parties agree otherwise.
9.5. Exceptions
Criminal Activity: Any disputes involving fraud, theft, or other criminal activity will be referred to the appropriate law enforcement authorities.
Platform Violations: Woxi reserves the right to take independent action, including account suspension or termination, if a user is found in breach of the platform’s Terms and Conditions.
9.6. Finality
Binding Decision: The decision reached through arbitration is final and legally binding on both parties.
Waiver of Court Proceedings: By agreeing to these Terms, users waive their right to pursue disputes in court, except in cases explicitly allowed under South African law.
10. Amendments to Terms
Right to Amend
Woxi reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our platform.
Notification of Changes
While we may notify users of significant updates via email or a notice on the platform, it is the user’s responsibility to review these Terms periodically to stay informed of any modifications.
User Acceptance
Continued use of the platform after amendments have been made constitutes acceptance of the updated Terms and Conditions. If you do not agree to any changes, you must stop using the platform immediately and close your account if necessary.
Effective Date of Amendments
All amendments will include an “effective date” to ensure transparency and allow users to identify the most current version of the Terms.
Queries About Amendments
If you have any questions or concerns about changes to these Terms and Conditions, you may contact us at:
Email: support@woxi.co.za
Phone: +27 87 700 1846